Meet the Human Behind ScaleReady
Meet Caroline Pike
WHO I AM:
I’ve spent over 20 years leading customer-facing teams, from scrappy startups to Shopify. I’ve built systems, coached leaders, and fixed customer journeys that were slowly catching fire.
WHY I DO THIS:
Most businesses treat CX like a support inbox. I treat it like the engine of growth. I started ScaleReady to help founders and teams fix misaligned systems before they lose their best people and customers.
MY STYLE:
I work fast, ask uncomfortable questions, and bring practical tools instead of fluff. If you're looking for a CX strategist who’ll quietly write a 97-page PDF… that’s not me.
A few things I believe
- Customer-facing teams are your growth engine—not your apology department
- Good systems make great people even better
- Duct tape is not a strategy
- If you're still forwarding tickets manually, you're wasting payroll
- CX should be everyone’s job
Think your customer journey needs fixing? Reach out
